Frequently Asked Questions
1.
Give me a brief on training & after sales
serives
2.
What are the benefits of training, immediate & long
term?
3.
Does your training benefit any specific
segment?
4.
What are the wide ranging aspects of training at your
centres?
1. Give me a brief on
training & after sales
serives?
1. The
Switchgear Training Centres at pune and Lucknow conduct
customer oriented training programmes.The objective is to
give maintenance professionals the 'hands-on' experience
necessary to ensure a high level of performance.
Training programmes impart knowledge and upgrade maintenance
skills to minimise downtime and costs. Over 27,000
participants have been benefitted from these
facilities.
L&T has
set up over 80 Approved Service Centres to provide reliable
and prompt service. The Centres are managed by
L&T's authorized stockists with hardware and software
support provided by L&T. In addition, service
back-up is provided from L&T's switchgear engineers from
46 locations around India.
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2. What are the benefits of
training,immediate & long
term?
2. Hands-on
training constitutes a major component of every program
- the techniques and solutions to overcome everyday
problems in maintenance are of immediate relevance - they
are practical, profitable and proven.
The program
content contributes, in the long term, to minimise downtime
losses through planned maintenance rather than break-down
repairs.
The Training
Centre also serves as a forum where practising maintenance
professionals can exchange their experiences in handling and
maintaining switchgear. It therefore becomes a
clearing house of information on maintenance practices,
with each participant adding a personal perspective to a
growing body of knowledge.
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3. Does your training
benefit any specific segment?
3. The
Training Centre offers programmes for specific user segments
such as power plants, sugar processing units, textile mills,
panel builders, service centre, consultants and many other
fields. These courses are tailored to overcome the
typical practical problems faced by maintenance and
operational personnel at various levels.
Separate
programmes are organised for stockists and L&T personnel
covering commercial aspects of business, salesmanship,
etc. Programmes for technicians lay greater emphasis
on practical aspects of repairs and maintenance of
switchgear products. Special programmes of shorter
durations are organised for professionals from a particular
industry.
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4. What are the wide ranging
aspects of training at your
centres?
4. Emphasizing the unique feature of the
training, we say "The training is given entirely on an
independant (generic) basis - no brand names are mentioned,
not even L&T. It is like an engineer talking to
engineers about wide-ranging aspects of low tension
switchgear engineering."
It is only in
the last session (held on the final day of programmes) -
known as open forum - that L&T's name figures, because
participants are encouraged to ask specific questions about
L&T's switchgear - their experience, opinions as actual
users. The feedback which is very useful for product
development and improved, is compiled and conveyed to our
design engineers.
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Larsen & Toubro - Electrical Business Group
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